OSCT offers:
Cover Letter & Resume Writing
This workshop will teach students what to put in and what to leave out! The end result is an accurate and exciting picture of your skills and attitudes that relate to the position you are seeking. We will show you how to convince an employer that talking to you is valuable use of their time.
Interviewing Skills
This workshop will cover the fundamentals of interviewing by identifying the various types of interviews and give tips on planning and preparation. You will learn how to master common interviewing techniques, create a positive first impression with proper body language and dress, and negotiate salary and benefits smoothly and effectively.
E-mail Etiquette
In the class students learn the differences between writing online versus paper, guidelines to be followed to avoid improper mail, features of e-mail programs, how to avoid copyright infringement, how to structure long e-mail messages, managing your e-mail, use of jargon and cliches, and more.
Call Center Training
In this class students learn the benefits of good telephone service, attitude and interpersonal skillks, using your voice effectively, identifying customer needs, maintaining a positive attitude and handling difficult calls.
Call Center Management
In this class students learn about their call center goals. They learn the benefits of skill-based routing, how to motivate employees, how to reduce employee turnover, how to manage customer relationships and how to establish an effective schedule in addition to identifying information that executives need.
